Refunds, Cancellations, and Ticket Changes
For all reservations made through the YARTS website via credit card, a partial refund may be issued to the original form of payment if the request to cancel is received no less than 24 hours prior to the scheduled departure.
YARTS fares are subject to a non-refundable fee of $2.50 per ticket for all online ticket purchases.
YARTS fares are subject to a non-refundable fee of $1.00 per ticket for all other ticket purchases.
Requests for refunds should be sent to: tickets@yarts.com. Refunds cannot be completed online.
Tickets will not be refunded if the request is received after the date listed on the reservation except in the event of a natural disaster or service disruption. These exceptions will be made only if the request is received within seven days of the event occurring. A full refund will be issued and you will be notified via email if YARTS must cancel a trip for any reason.
If the original purchase was made using cash, eligible refunds will be issued via check and may take up to one month to process.
For tickets that are not eligible for a refund, a one-time change may be made to an alternative travel date. Changes may be made on date/time only and cannot be made to origin or destination. The request for change must be made no later than the date of travel.
Refunds, cancellations, or changes will be addressed during standard business hours, which are Monday through Friday, from 8 AM to 5 PM Pacific Time. Please note that the YARTS Administration office is closed on weekends and all major holidays. Requests for refunds or cancellations will be processed within 3 business days.
Reservation modifications can be completed using the online self-service option, or by contacting tickets@yarts.com at least 24 hours prior to the scheduled departure. Reservations can be modified by establishing an online account. To initiate this process, navigate to the reservations screen and select ‘Sign In’. Adjustments may be made to passenger names, departure dates, and departure times. *Please note that changes must be completed at least 24 hours prior to the scheduled trip.
For purchases that cannot be modified through a self-service option online or with the assistance of customer service, the customer may rebook with the correct trip details and then request a full refund of the original purchase, as long as the request is received at least 24 hours prior to the scheduled departure of the original purchase.
In the event that a passenger needs to utilize an earlier departure on the same day of the scheduled trip, on a weekend or outside of business hours, the existing reservation may be used for walk-on service on an alternative run/bus. *Please note that walk-on service is not guaranteed and is subject to available space. A refund will not be provided if walk-on service is denied.
“NO SHOW” POLICY
Reservations/tickets that remain unused and are not canceled or rescheduled prior to departure are forfeit.
COMMUTER PASSES
31-Day Pass Refund Policy
- Before valid month and zero rides taken:
- 0 to 24 hours after purchase: No fee – full refund to original form of payment.
- 25 hours after purchase and up to the day before pass start date: 25% of fare is forfeited, 75% returned to original form of payment.
- Day 1-10 of valid month and zero rides taken:
- 50% of total fare is forfeited, 50% returned to original form of payment (Exception can be made if purchase was made within 24 hours of pass start date).
- On or after day 11 of valid month:
- Cancellations – not permitted
- Changes – not permitted
10 Round-Trip Ticket Refund Policy
- Cancellations: not permitted
- Changes: not permitted